Terms of Service

The following terms and conditions apply to all business between

GBV Dillenburg GmbH
Eiershäuser Straße 54
35713 Eschenburg

Phone: 02774 8005-0
Email: info@gbv-dillenburg.de

Headquarters: Eschenburg
CEO: Johannes Kogut 
Registry Court: Wetzlar
Commercial Register: HRB 5206
VATIN.: DE 814704952

and their customers in the respective, at the time of the conclusion of the contract existing version. 

These terms and conditions further include customer information in accordance with the German Civil Code (BGB-InfoV).

 § 1 Conclusion of Contract

By sending an order to GBV through the website (by clicking the order button), by email, fax, phone, letter, order form, or otherwise, the customer submits a binding offer to conclude a sales contract with GBV.

When ordering through the website the customer receives an electronic confirmation of receipt of the order by email. This confirmation of receipt does not constitute acceptance of the offer, but only informs the customer about the fact that the order has been received by GBV. The contract with GBV is concluded when GBV accepts this offer. GBV accepts the offer only by delivery of the goods or an order confirmation. For products that are delivered via data download, acceptance of the offer takes effect by provision of the data in the account of the customer.

§ 2 Cancellation, Revocation

The customer may cancel the contract within 14 days without written statement of reason (e.g. letter, fax, email), or – if the customer received the goods before the deadline – by returning the goods.  The deadline begins with the receipt of these instructions in text form, but not before the goods have been delivered to the customer (in case of multiple deliveries of similar goods not before the first partial delivery) and not before fulfilling the information requirements of GBV under Article 246 § 2 in connection with § 1 section 1 and 2 EGBGB.  Sending the revocation on time is sufficient to ensure keeping the cancellation deadline.  The revocation must be sent to:

GBV Dillenburg GmbH
Eiershäuser Straße 54
35713 Eschenburg

Phone: 02774 8005-0
Email: info@gbv-dillenburg.de

The right of cancellation does not apply to distance selling contracts of audio or video recordings or software if the seal of the delivered data storage device has been broken, and not to distance selling contracts for the delivery of magazines.  Furthermore the right of cancellation does not apply for downloads of files, ebooks, or software, as these are not suitable for returning due to their form (312 section 4 No 1 BGB).

§ 3 Prices and Shipping Costs

Consumer:          free shipping
Reseller:              actual expenses will be charged

§ 4 Shipping and Delivery Times

Ordered items are shipped as quickly as possible (if available).  In the calendar season (September to December) there may be delays due to an increased amount of orders.  We try to keep these as short as possible.  If the delivery of an item or order is needed by a certain date we ask you to specify when placing your order.  This helps us with the processing of your order.  The delivery time of your order is determined by the usual postal and parcel delivery times in your respective region. 

Partial shipments are possible. Any resulting additional costs will not be charged to the customer. 

If any ordered items are no longer available, GBV will inform the customer of this and is therefore exempt from the obligation to deliver. 

GBV generally delivers with invoice.  It is possible to receive items free of charge for distribution campaigns on request.  For larger quantities we ask for a personal contact with our support team.  GBV reserves the right to reduce quantities of free orders if necessary.

The delivery time indicated on the website are only for orientation. It can be quicker (within Germany) are much longer (Overseas). If the delivery for a certain date is important for you, let us know when you order or ask for details after ordering.

§ 5 Payment

The customer can pay the purchase price by invoice.  For payment of the invoice the total amount is due within 30 days of the date of the invoice.  If the customer delays the payment GBV reserves the right to send a reminder.  If that still does not lead to the payment, dunning is possible, which might entail additional costs. 

Bank details of GBV:
Account Holder: GBV Dillenburg GmbH
Bank: Volksbank Herborn-Eschenburg eG
IBAN: DE67 5169 1500 0006 2281 00

We ask not to send any donations to this account, but only use it for the payment of invoices.  We also ask to pay the exact invoice amounts and not round them up. 

For information about donations please go to the section "donations" at the bottom of our website.

§ 6 Warranty

GBV is responsible for damages that are present at delivery of an item, according to legal regulations.  The statute of limitations is 24 months after delivery.  Items with damages caused by GBV may be exchanged free of charge.

§ 7 Retention of Title

The items received by the customer remain our property until fully paid.  Excluded are free shipments, these go into possession of the customer with the receipt of the items. 

§ 8 Limitation of Liability

GBV is fully liable if the damage was caused by intent or gross negligence.  Furthermore GBV is liable for a slightly negligent breach of essential obligations that endanger the achievement of the contractual purpose, or for the violation of obligations where only the fulfillment enables the proper execution of the contract and where the customer regularly trusts on their compliance.  However, in this case GBV is only liable for the damage foreseeable and typical for the contract.  The limitations above do not apply to injuries to life, body, or health, for damages after assumption of warranty, or liability under the Product Liability Act.

§ 9 Use of Personal Data

By placing an order the customer authorizes GBV to process, save, analyze, and use the data received associated with the business relationship in accordance with the Data Protection Act. 

The customer has a right to information as well as a right to correction, blocking, or deletion of their stored data.  If legal or contractual retention obligations or other reasons preclude deletion the data will be blocked. 

Personal data will be treated confidentially.

§ 10 Order Quantities

We reserve the right to reduce order quantities of free orders if necessary.

§ 11 Arbitration

We do not take part at any arbritationprozess. The law requires that we offer you a central contact for any possible arbritration.

Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V.
Straßburger Str. 8
77694 Kehl

Internet: www.verbraucher-schlichter.de

§ 12 Final Clauses

The contract is concluded in German.  For the legal relationship between customer and GBV German law applies.  Should one or more provisions of these terms and conditions be or become wholly or partially invalid, this shall not affect the validity of the other provisions. 


June 1st, 2017